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- Call Us: 800-123-4567 747
- Madison Avenue, New York, Ny 10065
By Shopping at Born Dead Clothing you agree to the following terms:
STORE POLICY- REFUNDS/RETURNS
We accept returns/exchanges within 15 days of delivery for store credit only.
The items must be in new condition, unwashed, unworn and not covered in pet hair.
Customers will be responsible for return shipping costs.
Once we receive your return is delivered back to us, (there is a 2-3 business day processing time) a code will be issued via email, along with instructions. This code may be used towards the purchase of any available items.
No exceptions : if a package comes back for any reason, such as invalid address, unpaid custom charges etc- store credit is the only refund option- please advise.
We thank you for your support and understanding.
Note that we do not include shipping fees in store credit.
If you need to make a return/exchange please email firstname.lastname@example.org with your order number.
We do suggest considering using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your payment and checkout process has been completed, we can not cancel your order, as we begin fulfillment immediately.
MADE TO ORDER SPECIALTY ITEMS:
Each product fulfillment time varies: each products estimated fulfillment time is stated in the products description.
You will receive confirmation of your order immediately at purchase, and you will receive a shipping conformation email once your order is completely fulfilled and shipped with tracking!
Please review your items estimated fulfillment time on the product page so that you are aware of the fulfillment time frame :) We do this and have you agree to these terms at checkout so that there are no surprises!
Please expect possible delays in shipping + fulfillment time due to COVID // delivery could take up to two weeks. More information on COVID delays below.
Thank you for understanding!
MADE TO ORDER ITEMS
Made to order items (as listed in the product description) can not be returned or exchanged for sizing, please pay attention to size charts listed! Made to order items are final sale.
We will issue you store credit for the original purchase amount for you to repurchase. Store credit will be issued to you via the email contact information that was provided at check out.
CURRENT SHIPPING TIMES/TERMS
At this time, we are experiencing a longer shipping period.
We are still fulfilling orders MONDAY-FRIDAY with a processing time of 2-3 days. However, the shipping companies themselves have been experiencing a longer than usual shipping period.
Please, expect a delay in shipping during this time.
PLEASE NOTE: even if you choose to pay for "2 day shipping" it is not likely it will come in two days, delivery time is TO BE DELAYED. If you choose an expedited shipping time, it may move through the mail carrier faster, however- that date is not promised. Unfortunately, these shipping carrier are a completely separate business from us, if we could change it to say "not two day shipping" we so would- but that's why we're writing this in the check out agreement just as a heads up to you, from us so there is no confusion or surprises!
Unfortunately, the shipping companies are a completely separate business from us; your orders are fulfilled by us and shipped by the carrier of your choosing: Once the package leaves our facility - questions, comments and concerns will have to be directed to your local post office/facility in which the package is in question.
!COVID UPDATE! + Shipping Terms Cont.
We are working to ship all orders as quickly as possible, but due to COVID-19 this may be delayed. You will receive an email with tracking details as soon as your order ships.
In areas with quarantine status we cannot guarantee delivery right now - contact your local post office if you’re unsure if this applies to you.
Order tracking information for your order will be emailed to you the day your order is shipped. We cannot be held responsible for packages lost or stolen if they are tracked as delivered by the shipping service you choose.
All orders are subject to inventory availability and order verification which can delay shipment. Please make sure to provide accurate billing and contact information to facilitate the order verification process.
If we are unable to ship your order for any reason, we will notify you are soon as we are aware.
Once the package leaves our facility - questions, comments and concerns will have to be directed to your local post office/facility in which the package is in question.
You will be responsible for paying for your own shipping costs for returning/exchanging your item. Shipping costs are non-refundable.
All duties/customs and taxes are the responsibility of the recipient.
We do not cover these additional charges by your customs dept.
Some delays in shipping may be expected.
Orders may take up to 2 weeks for delivery.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you choose USPS for outside of the USA, the delivery can take up to 2 months.
ALL ITEMS ON SALE ARE FINAL SALE.
Final Sale items are NOT eligible for Return or Exchange.
Please remember to use your discount code AT checkout!
We can not apply a discount AFTER your purchase/order has been made.
Thank you for understanding.
Unfortunately, we have no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Some delays in shipping may be expected. Orders may take up to 2 weeks for delivery.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
MISSING DELIVERED PACKAGE
If the tracking status for your package shows "Delivered" but you have not received the parcel:
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.