Shipping/Policy

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you wear a item and return it we will simply ship it back to you.

There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or any item that is returned more than 30 days after delivery.

If you need to return an item, please send us an email at borndeadco@gmail.com including your order number and name. 

REFUNDS 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If the item is used and it has been returned, we will simply ship it back to you.

We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days. 

EXCHANGES

We generally only replace items if they are defective or damaged but we should be able to change sizes over for you, given we have the requested size in stock.
 If you need to exchange it for the same item, send us an email at borndeadco@gmail.com including your order number, name and the exchange size you need. 
 

SHIPPING

Order tracking information for your order will be emailed to you the day your order is shipped. We cannot be held responsible for packages lost or stolen if they tracked as delivered by the shipping service you choose.

Once the package leaves our facility - questions, comments and concerns will have to be directed to your local post office/facility in which the package is in question.

You will be responsible for paying for your own shipping costs for returning/exchanging your item. Shipping costs are non-refundable.

All duties/customs and taxes are the responsibility of the recipient. We do not cover these additional charges by your customs dept.

Some delays in shipping may be expected. Orders may take up to 2 weeks for delivery.

If you receive a refund, the cost of return shipping will be deducted from your refund.

 

CUSTOM CHARGES 

Can you tell me how I'll be charged for customs and import charges?

Unfortunately, we have no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Some delays in shipping may be expected. Orders may take up to 2 weeks for delivery.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. 

 

MISSING DELIVERED PACKAGE

If the tracking status for your package shows "Delivered" but you have not received the parcel:

  • Please verify your shipping address associated with the order.
  • If the address is correct, look for a notice of attempted delivery by your mail carrier.
  • Please look around the delivery location for your package and ask any family members or housemates if it is possible they received the package on your behalf and did not tell you.
    • If you're comfortable, reach out to your neighbors to see if the package was delivered accidentally to their address.
  • If in the event your package is still not located: you must call your local post office responsible for the delivery to see if they are holding the parcel for any reason or if there have been any reported delivery delays in your area. OR file a missing package report with them personally with your provided tracking number.  
  • Many carriers now have scanners that are equipped with GPS tracking and the postal inspectors can find out exactly where the package was delivered. If your package was delivered to the wrong address they may be able to retrieve it and get it to you.